A's To Your Q's (FAQ's)

How much does shipping cost?

Shipping is a $10 flat rate and free on all orders $150+ for Qld, NSW and Victoria. WA, SA, NT and TAS delivery costs are calculated at checkout.


Where do you ship to?

We provide a wide range of shipping methods for our customers all over Australia. Your delivery provider is customised based on the fastest delivery times and the most cost-effective rate. Our number one priority is getting your Saint + Sinner to you efficiently!


When will my order ship?

We aim to ship all orders within 48 hours of being received. Current restrictions are impacting delivery times, but we’re working with our couriers on getting orders actioned for you as soon as humanly possible.


Do I have to be 18+ to order Saint + Sinner?

Yes. Saint + Sinner Alcoholic Kombucha contains one standard drink per bottle and can only be purchased by individuals 18 and over.


Do I have to be present to accept my delivery?

Due to liquor licensing rules, please make sure that a person over the age of 18 is home to receive the order. Unfortunately, we can’t leave deliveries at PO Boxes, nor can we leave them unattended - so make sure that you follow the tracking and that someone is at the delivery address to collect it on your delivery day.

If you are not home when your delivery arrives, you will be left a notification (in your letterbox or under the door). You will then be able to arrange redelivery or collection from the courier.


How do I track my order?

You will be able to track your order as soon as it is picked up by our courier provider and is on its way to you. You will receive the tracking information in an email when this happens.


What do I do if I need to cancel or change my order?

Once an order has been placed, you cannot change the address outside of 30 minutes of placing your order. This window generally represents the time it takes to process your order to the point it is ready to be shipped out. Once your order has been processed, we have no way of changing your delivery address.

The fastest and best way to update an address on your order is sending us a Direct Message and we'll do our best to help you out.


What do I do if the product is damaged or my order is incorrect?

Please notify the courier when it is delivered, ask them to return it to Sender and send us a photo, immediately via Direct Message. We will automatically resend your order.


What is your return policy?

We don’t offer returns unless your product has arrived damaged. If this is the case, please notify the courier when it is delivered, ask them to return it to Sender and send us a photo, immediately via Direct Message. We will automatically resend your order.